Refund Policy

No payments are collected for the Free Plan. Therefore, no refunds apply.

• Paid plans are billed on a monthly basis, and users may cancel their subscription at any time to prevent future charges.
• No refunds are issued for partial billing periods (e.g., if you cancel midway through a month), unless required by law.
• Your access to paid features will remain active until the end of the billing cycle.

If you are a consumer (not using the service for business purposes), you may have the right to cancel your subscription and request a refund within a cooling-off period, depending on your local law:

• In South Korea, you may withdraw within 7 days of purchase unless you have already started using the service.
• To request a withdrawal, email us at hello@o-hive.ai with your account details and reason for the request.

Refunds may not be granted in the following cases:

• If services have been fully used or accessed
• If misuse or violation of the Terms of Use led to account termination
• For technical issues not reported to us in a reasonable time for resolution

Please email hello@o-hive.ai with the subject line "Refund Request" and include:

• Your full name and email address used for the account
• Date of purchase
• Reason for the refund request

Once a refund is approved:

• Refunds are typically processed within 5-10 business days
• The time to appear in your account depends on your payment method and financial institution
• You will receive a confirmation email once the refund has been processed

For any questions about this Refund Policy or to request a refund, please contact us at:

Email: hello@o-hive.ai

Address: #412, Building C 1121, H Business Park, 645 Munjeong-dong, Songpa-gu, Seoul, Republic of Korea